The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at
Thank you for your cooperation.



68° F

01:23 PM

Billing Questions

When will I receive my bill and when is it due?

All billing statements are calculated and printed on the first of each month.  You should receive your bill in the mail a few days after it it processed.  Payment due dates are on the 20th of each month.  If the 20th falls on a weekend or holiday, the payment due date will be on the next business day.

Is my usage estimated or an actual meter reading?

Your monthly usage is calculated from an actual meter reading.  We strive to keep usage calculations as accurate as possible.  In rare cases where usage must be estimated, we use an average of the previous months to best approximate the total usage charges.

Can I pay On line with a credit card or e-check?

Yes!  By selecting the Pay a Bill icon from the home screen, you will be directed to various payment options.  Choose “PAY YOUR BILL” option from the list; you will be directed to Point and Pay to process your credit card or e-check payment.  A small processing fee will be added to your transaction.

I received a disconnect notice- what am I to do?   Who can help me if I don’t have the money to pay?

If you receive a disconnect notice, please pay close attention to the amounts and payment dates listed in the letter.  The letter will specify how much is needed by a particular date.  If payment is not received on time, you will be scheduled for disconnection.  If you are unable to submit the payment, please contact us as we may be able to help you with a payment arrangement or direct you to an agency for financial assistance.

Can I receive a bill that is the same amount every month?

Customers may sign-up for the Budget Program in November and December.  Accounts must be at least one year old and paid up to date in order to enroll.  Budgets payments are equal to 110% of the average monthly bill.  November is reconciliation month requiring all outstanding balances to be paid in full prior to continuing the program.  You will find the Budget Sign-Up Form by selecting “Pay A Bill” icon from the home page.  Completed forms are due to the BPW office no later than December 20.

Can I sign up for automatic payments each month?

Monthly balances are automatically deducted from a checking or savings account on the due date each month.  Accounts must be paid in full to begin this program.  Customers will receive a bill each month marked “AUTOMATIC PAYMENT – DO NOT PAY.”  The form is found on the Payment Options list by selecting “Pay A Bill” from the home page.   Please include a voided check or deposit slip with the form to the BPW office.  Automatic credit card payments are not accepted at this time due to varying processing fees.

Does my account number change when I move?

Account numbers are specific to service addresses.  Therefore, if you move to another service address your account number WILL change.  This is especially important to know if you make payments through online banking, iPay, or other electronic processes.

Do I need to submit the remittance portion of my bill with payment?

We recommend submitting the remittance (upper) portion of your bill along with payment.  This enables us to post payments to your account more timely and accurately.  It also ensures the correct account number is associated with your payment.