COVID-19 UPDATE
The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at info@zeelandbpw.com.
Thank you for your cooperation.

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Customer Satisfaction Survey

In 2014 the Zeeland Board of Public Works contracted SDS Research to conduct a Customer Satisfaction Survey.    The survey was the first such survey done by the ZBPW included telephone interviews with 450 residential and commercial customers.   The survey addressed customer attitudes and opinions on topics such as overall satisfaction with ZBPW’s electric/water services, reliability and quality of services, interaction with staff, problem correction, billing and payment options, expectations and communication.   Where applicable, results were compared to findings from SDS Industry Benchmarks, a national Benchmark comprised of surveys conducted with more than 50 similar companies throughout the United States during the past two years.

The Survey Report is attached.     BPW 2014 SDS Customer Satisfaction Survey Report