The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at
Thank you for your cooperation.



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ACH Payment Form

Monthly balances are automatically deducted from a checking or savings account. Accounts must be paid in full to begin this program.  Customers will receive a bill each month marked “AUTOMATIC PAYMENT – DO NOT PAY”. Click on the link below to print an enrollment form.  Please return completed form, along with a voided check or deposit slip to the BPW office.

Automatic Budget Payments