The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at
Thank you for your cooperation.



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Customer Information Survey Form

The Zeeland Board of Pubic Works wants customers to know the ZBPW will do everything it can to prevent shut-offs during the winter heating season, including working with customers to develop a payment schedule.  Moreover in assigning priorities for electric service restoration, the ZBPW needs to know where customers with medical equipment dependent upon electric supply are located.   To assist us in this effort, attached please find a Residential Electric Customer Survey.


In order to keep the associated customer information current, annually the ZBPW will distribute this survey.   We request customer’s submit an update whenever their status changes.


Low-Income Customers

Low-income Customers, or those who fall behind on their bills during the winter months, should contact our Customer Service Department at (616)772-6212. Our representatives will be happy to work with you on a payment plan.

Military Families

Families with active members of the U.S. Military are also protected from shut-offs. Please contact our Customer Service Department at (616)772-6212.

Medical Alert Families

Completion of this form verifies that a medical emergency does exist in your home, that there is medical equipment dependant on electric, and continuation of your electric service is vital to the health and well-being of the patient listed.

Senior Enrollment

If you are a customer 65 or older, please let us know. Call (616)772-6212.