The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at
Thank you for your cooperation.



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Budget SignUp Form

Customers may sign-up for the Budget Program in November and December. Accounts must be at least one year old and paid up to date in order to enroll.

Budgets payments are equal to 110% of the average monthly bill.  November is reconciliation month requiring all outstanding balances to be paid in full prior to continuing the program. Click on the link below to print a sign-up form. Completed forms are due to the BPW office by December 20.

Download a PDF