The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at
Thank you for your cooperation.



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Payment Assistance

The Zeeland Board of Public Works wants customers to know the ZBPW will do everything it can to prevent shut-offs, including working with customers to develop a payment schedule.  Customers who fall behind on their bills, should contact one of our Customer Service Representatives at 616-772-6212.  Our representatives will be happy to work with you on a payment plan.

Customers in need of financial assistance in paying their utility bills may also contact the following agencies:

  • Ottawa County Community Action Agency – (616) 393-4433
  • Michigan Department of Human Services – (616) 394-7200
  • Salvation Army – (616) 392-4461
  • True North Services – (231) 924-0641