Payment Assistance
If you’re struggling to pay your utility bill, please reach out to us. Our Customer Relationship Specialists can discuss options like a payment extension to help you stay on track.
What To Do If I Fall Behind?
We want our customers to know that we will do everything we can to prevent shut-offs, including working with customers to develop a payment schedule. Customers who fall behind on their bills should contact one of our Customer Relationship Specialists at (616) 772-6212. Our team will be happy to work with you on a payment options.
Financial Assistance Options
If you are facing shut-off and are in need of financial assistance, please reach out to the Ottawa County Community Action Agency right away. Through our partnership with OCCAA, even those up to 250% of the current poverty level are eligible to receive payment assistance to avoid shut-off.
You might be surprised to know that you could be eligible for assistance. Take a look at the chart below to see the 2024 household income qualifications:
Household Size
Federal Poverty Level
Annual Income
250% Federal Poverty Level
Annual Income
1
$15,060
$37,650
2
$20,440
$51,100
3
$25,820
$64,550
4
$31,200
$78,000
5
$36,580
$91,450
6
$41,960
$104,900
7
$47,340
$118,350
8
$52,720
$131,800
9+
+ $5,380 per additional person.
Additional Local Agencies
Additional Programs
ZBPW Budget Program
During the months of November and December, customers can sign up for a budget plan. This ensures your monthly bill is consistent throughout the year so you have a set amount to plan for. Note: Accounts must be at least one year old and paid up to date in order to enroll.
Utility and/Or Weatherization Assistance
See if you are eligible for the Utility and Weatherization Assistance program through Ottawa County Community Action Agency. By participating, you can make your home more efficient, get tips to lower your bills, and more.
Michigan 211
Michigan 2-1-1 benefits from an active and engaged board of directors and an experienced leadership team that oversees state-wide operations and engages in public policy work on behalf of the organization. If you need help or know someone who does, call 211, text your zip code to 898211, or visit mi211.org.