Main Office

(616) 772-6212

After-Hours Emergency

(616) 772-2001

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Payment Center

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Payment Center

We have a variety of ways you can pay your bill, so choose whatever works for you!

Update My Info

If you have already provided this information and have no changes, it is not necessary to resubmit.

Account Information

Head of Household(Required)
Service Address(Required)
Billing Address(Required)
Additional Contact Name
Please Indicate
Landlord
Address

MM slash DD slash YYYY

Low Income

Household income must be less than 150% poverty level per USDHHS. See chart for guidelines. If qualified, please provide copy of recent W2.

If you answer yes to any of the following, we will reach out to receive verification.

Food stamps
Medicaid
State Emergency Relief

Medical Emergency/Critical Care

To qualify for a postponed disconnection for medical reasons, the Medical Certification Form must be completed by your doctor or a public health official and submitted prior to a disconnection.
Max. file size: 50 MB.

Military

We will reach out to receive verification if needed.
Do you have active duty status?
Is household income reduced due to active status:
Do you require shut-off protection:
Learn more about the BPW