Zeeland BPW is proud to announce its recognition by the American Public Power Association (APPA) with two significant honors, underscoring its ongoing commitment to customer service and energy efficiency. Zeeland BPW was awarded the Silver Customer Service Excellence Award and received the esteemed Smart Energy Provider (SEP) designation. These accolades highlight the BPW’s continuous efforts to provide top-tier service to the Zeeland community.
APPA is the voice of not-for-profit, community-owned utilities that power approximately 2,000 towns and cities nationwide. It represents public power before the federal government to protect the interests of the more than 54 million people that public power utilities serve, and the 96,000 people they employ. APPA advocates and advises on electricity policy, technology, trends, training, and operations.
The Silver Award for Customer Service Excellence acknowledges the BPW’s focus on ensuring that every interaction with customers is handled with care, expertise, and attention to detail. This national recognition is a testament to the hard work and dedication of the entire Zeeland BPW team, who consistently go above and beyond to deliver outstanding service. Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys. Zeeland BPW received the Silver award for an average rating greater than 90% across the eight categories:
- Customer service
- Field personnel
- Communication
- Reliability
- Value
- Outage response
- Innovation
- Overall satisfaction
Additionally, the Energy Smart Provider (SEP) designation is awarded to utilities that demonstrate excellence in energy efficiency and conservation programs. This designation recognizes Zeeland BPW’s proactive initiatives to promote energy-saving solutions, helping local businesses and residents reduce energy consumption while contributing to the sustainability of the community.
Zeeland BPW General Manager, Andrew Boatright, expressed his pride in the team’s accomplishments: “These honors from the APPA reflect the dedication, passion, and innovation of our entire Zeeland BPW team. We couldn’t be prouder of the work our team does every day to make Zeeland thrive for generations to come.”
Zeeland BPW continues prioritizing community needs by delivering reliable, sustainable, and efficient public power services. The organization’s commitment to customer service and energy efficiency has not only earned these prestigious recognitions but also underscores the BPW’s mission to serve Zeeland with excellence.