(616) 772-6212
Regular Hours
M-F: 8am-4pm
Office Hours
(616) 772-2001
After Hours Emergency

When Electric Service is Interrupted

How we restore power

The ZBPW restores power first in order of priority by water supply facilities, hospitals and urgent care facilities, police and fire departments, waste water treatment plants and pumping stations, ZBPW fuel supply. All other restoration not immediately involving public safety will then be scheduled to restore service to the largest number of customers within the shortest amount of time.

What to do when the lights go out

  1. Before reporting an outage, please check for blown fuses or tripped circuit breakers. Check to see if your neighbors are out as well. That will help us determine the extent of the problem.
  2. Report power outages by calling the ZBPW at 616-772-6212 or 616-772-2001.
  3. Unplug sensitive electronic equipment such as TVs and computers.
  4. Unplug refrigerators, freezers and other major appliances. Reducing the load when power is restored may prevent additional outage time.
  5. Leave a light on so you will know when the power is restored and you can plug your refrigerator and freezer chest in again.
  6. If you or someone in your home is dependent on some type of electrically operated life-support equipment, it is very important that the BPW be notified. Please call 616-772-6212 to receive a form to be completed to be placed on the life support list.
  7. The ZBPW will notify all of our customers in advance of any planned power outages that may affect them.
  8. The ZBPW is responsible for electrical repair to the mast or house knobs, the point where wires attach to the customer’s residence or business. Any electrical work required beyond the mast or house knobs is the responsibility of the customer. The customer is responsible for repairs to equipment shaded in orange. The meter is the ZBPW’s responsibility to maintain or repair. However, the equipment the meter attaches to (the meter box, see drawing) is the owner’s responsibility.