COVID-19 UPDATE
The customer service counter is now open for walk-in traffic from 8:00 a.m. to 4:00 p.m. weekdays.

When visiting us in-person, we respectfully request that you wear a mask and maintain social distancing with a maximum of 3 persons in the lobby at any time.

We're available 24/7 to restore electric and water services or respond to your emergency utility service needs.
We encourage customers to conduct business via telephone, email, on-line, or drop-box payment. ALL TRANSACTION FEES ARE TEMPORARILY WAIVED.

All other inquires, please call 616-772-6212 or email at info@zeelandbpw.com.
Thank you for your cooperation.

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Pay Options

Due to COVID-19, our customer service office hours have been changed

to 8:00 a.m. to 4:00 p.m. until further notice.

 

Credit/Debit Card or E-Check Payments – Pay Here

Payments will be processed by Invoice Cloud, an outside credit card processor.  All transaction fees are temporarily waived.

Pay or View Your Bill

Pay by Phone  –  Call (877) 886-1966  

Payments will be processed by Invoice Cloud, an outside credit card processor.  All transaction fees are temporarily waived.

Cash, Check, or Money Order

We accept cash, checks and money orders in our office, drop box, or mail.  (Mailing cash is never recommended.)

Automatic Payments

Monthly balances are automatically withdrawn from a checking or savings account.  Accounts must be paid in full to begin this program.  Customers will receive a bill each month marked “Automatic Payment – Do Not Pay”.  Please complete the enrollment form below and return to our office; preferably with a voided check or deposit slip.  NO FEES apply to this method of automatic payment!

ACH Payment Form

Budget Payments

Budget payments are equal to 110% of the average monthly bill and will be billed the same amount monthly.  November is reconciliation month; any remaining balances from the budget period will be billed and must be paid by the due date.   Enrollment is available in November and December.  Complete the enrollment form below and return to our office before December 15.  Accounts must be current to qualify.

Budget Sign-Up Form

Budget with Pre-Authorized Payment

Budget payments can be automatically withdrawn from a checking or savings account.  Complete the enrollment form below and return to our office before December 15.  Accounts must be current to qualify.

Automatic Budget Payments

Payment Tips:

  • Have your account number ready when making an online or phone payment.
  • Credit balances appear in parenthesis ($27.52) on your statement.
  • Our drop box is located on the building side of the large column left of the front door.