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02:49 PM

Report A Problem

  • If you are experiencing an emergency call 9-1-1.

  • To report an electric or water service interruption by phone, please call one of the following:

         Main Office (7:00 a.m. - 5:00 p.m. Monday - Friday)       616-772-6212
         Power Plant (all other times)                                               616-772-2001
  • To electronically report a problem open the following link and then provide the requested information:


    Interruption Entry Portal


    Enter the account number or the phone number and house number of the location where the problem exists. If the account number or phone number on the account is unknown please call us or use the following form:


    * Other types of problems:
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